FAQs

General Queries

What is Paradise?

Paradise is your home for the best sex toys and wellness accessories. Each of our products is safe and body-friendly. It can level up your intimate scenes with a glowing experience. Our brand empowers your sexual journey with discretion.

What sets Paradise apart?

We use Exclusive Illumination™ Technology (our patent-pending innovation) that transforms pleasure with radiant, responsive light. We are reinventing the world’s most popular pleasure products to upgrade your experience.

Are your products safe to use?

Yes. We sell only products made from body-safe materials. They are mostly made of medical-grade silicone, high-quality ABS, and stainless steel. Always read the product descriptions and safety tips before using any of the products. Avoid certain materials if you have a history of allergies.

How to delete an account or remove data?

If at any time you need to delete your account on Paradise, you could just contact our support team. We will handle that in the most secure way.

What if I have some other question not listed here?

You can reach out to us at any time via email at Support@paradisepleasureproducts.com. Our team will try to respond within 48 hours.

Where can I find the Quick Start Guide?

The Quick Start Guide is located underneath the liner inside the box.

Shipping Queries

How long does shipping take?

Our standard shipping takes 3–7 business days. However, you can select the “Express Delivery” option at checkout.

Do you ship discreetly?

Yes! We ship all orders in plain packaging. The label does not indicate Paradise or the category on the outside.

Can I return my items?

Most of our products are intimate. We cannot accept returns or exchanges unless the item is defective.

What do I do if a product arrives damaged or defective?

Contact customer service within 10 days with a photo or video showing the defect to arrange a replacement.

Do you ship internationally?

As of now we operate in 50 states. Shipping options will display at checkout.

Promotional Offers

What is your promotion frequency?

We run promotions during holidays and special events. Subscribe to our mailing list for early access.

Can I use promotional codes together?

Only one promotional code can be used per order unless stated otherwise.

If an item is out of stock, will it return?

Often yes. Use the stock alert option on the product page to get notified.

Placing an Order

How do I place an order?

Add items to your cart and proceed to secure checkout. You’ll receive a confirmation immediately.

Can I edit or cancel my order?

If your order hasn’t shipped yet, contact support with your order number.

What payment methods do you accept?

We accept major credit cards and digital wallets at checkout.

How can I track my order?

You’ll receive a tracking number once your order ships.

Illumination Care

What is Illumination?

 Illumination is a premium pleasure line that brings full RGB LED lighting into intimate play. Each item lets you change color, brightness, and vibration to match your mood.

Do I need the app?

No. The toy works right out of the box. The Paradise Pleasure App simply lets you customize everything even more.

Is it waterproof?

Yes. Every Illumination product is fully waterproof to IPX7.

What can I customize?

 Color Brightness Lighting effects Vibration intensity Vibration patterns Saved modes

How long does the battery last?

 Up to 120 minutes depending on intensity and lighting.

How long does it take to charge?

 About two to three hours.

Is silicone safe?

Yes. All products use soft, body safe silicone.

Does the lighting get hot?

No. LEDs stay cool and are sealed safely inside the toy.

Can I use it in the shower or bathtub?

Yes

Does the toy remember my settings?

It can store up to three custom modes right on the device so you can use them with or without the app.

Can I use any type of lube?

 Use water based lubricant only.

How do I clean it?

 Wash with warm water and gentle toy cleanser.
Ensure the charging area is dry before charging.

What comes in the box?

Your Illumination device Magnetic USB charger Stand for display or ambient lighting Soft carrying bag Quick start guide Warranty card

What if something goes wrong?

Every product comes with a two year warranty.